Shipping policy

Promotion & Free Shipping Policy:

* = Unless otherwise explicitly stated, only one promotion or promotional benefit may be applied per invoice. Free shipping promotions cannot be combined with any other discount, offer, or promotion. Customers may benefit from two or more promotions on the same invoice only when we explicitly state that the promotions are combinable. In the absence of such an announcement, promotions cannot be combined.


Shipping

  • We process and ship all orders within 3 working days after confirmation.

  • Delivery times may vary depending on your location and chosen shipping method.

  • Once shipped, you will receive a tracking number via email/SMS to follow your order.

Returns & Exchanges

We want you to be fully satisfied with your purchase. If for any reason you are not happy, you may return eligible items under the following conditions:

  • Food & Detergent Products: Returns are accepted within 15 days of delivery.

  • Electronics: Returns are accepted within 3 days of delivery.

Return Conditions

  • Items must be unused, unopened, and in their original packaging.

  • Proof of purchase (receipt or order number) is required.

  • For electronics, all accessories, manuals, and original packaging must be included.

Non-Returnable Items

  • Opened or used products.

  • Items not returned within the specified return window.

Refunds

  • Refunds will be issued to the original payment method after we receive and inspect the returned item.

  • Shipping costs are non-refundable (unless the return is due to a mistake on our part or a defective product).

How to Initiate a Return

To start a return, please contact us on WHatsapp 81003338 with your order details. Our team will guide you through the process.